Job Description
Join our dynamic customer service team at Global Solutions Inc. and deliver exceptional support to our diverse clientele. This part-time position offers immediate start opportunities for passionate individuals in Los Angeles who thrive in fast-paced environments. Enjoy flexible scheduling while making a tangible impact on customer satisfaction and loyalty.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with support teams to escalate complex cases and ensure resolution
- Proactively identify opportunities to improve customer experiences
- Meet performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a BPO or retail setting
- Excellent verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in a fast-paced environment with minimal supervision
- Strong problem-solving abilities and emotional intelligence
- Availability to work evenings, weekends, and holidays as needed