Job Description
Are you a people person ready to make a difference? ConnectCare Solutions is seeking passionate Part-Time Customer Service Representatives to join our Atlanta team! Deliver exceptional support to local customers while building meaningful relationships. Enjoy flexible scheduling, competitive pay, and a dynamic work environment. Plus, we're expanding! Join our exclusive New York Hiring Event on June 15th to explore nationwide opportunities. Apply today and start your rewarding career journey!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve issues using CRM tools and escalate complex cases appropriately
- Process orders, returns, and payment transactions accurately
- Document interactions and maintain detailed customer records
- Collaborate with team members to improve service quality
- Meet performance metrics including response times and satisfaction scores
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a local setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to customer satisfaction
- Local Atlanta residency preferred