Job Description
Join our award-winning team at ConnectSphere Solutions and become the voice of excellence for our Atlanta-based clients! We're seeking dynamic Part-Time Customer Service Representatives with immediate availability to deliver exceptional support experiences. This hybrid role (3 days in-office, 2 remote) offers competitive pay, comprehensive training, and growth opportunities in a fast-paced tech environment.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our 98% customer satisfaction rate. Perfect for students or professionals seeking flexible hours without compromising impact.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with 95% resolution rate
- Utilize Salesforce CRM to document cases, track metrics, and maintain accurate records
- Collaborate with Tier 2 support to troubleshoot complex technical issues
- Proactively identify upsell opportunities during customer engagements
- Participate in weekly coaching sessions to refine communication techniques
- Maintain 95% adherence to service level agreements (SLAs)
- Contribute to process improvement initiatives through weekly feedback sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with Southern etiquette
- Ability to multitask across 3+ communication channels simultaneously
- Strong problem-solving aptitude with logical troubleshooting approach
- Reliable transportation for downtown Atlanta location (M/W/F)
- Flexible availability between 12 PM - 9 PM weekdays