Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Portland! We're seeking passionate individuals to deliver exceptional support experiences at our upcoming hiring event. Enjoy flexible hours, competitive pay, and a collaborative environment where your voice matters.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and drive satisfaction. This role offers growth opportunities and the chance to make an impact in a fast-paced setting. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify process improvement opportunities
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with resilience under pressure
- Available to work evenings/weekends (20-30 hours/week)