Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional experiences to our diverse client base in Los Angeles. This immediate-start opportunity offers flexible scheduling and comprehensive training for career growth in a dynamic environment.
Our ideal candidates thrive in fast-paced settings, possess excellent communication skills, and are committed to resolving customer inquiries with professionalism and efficiency. Enjoy competitive pay, health benefits eligibility, and a supportive team culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems (Salesforce)
- Document interactions accurately in customer profiles and escalate complex cases
- Collaborate with sales and technical teams to ensure seamless issue resolution
- Maintain product knowledge through continuous training modules
- Meet/exceed productivity metrics (30+ cases/day)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication in English and Spanish
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving skills with analytical mindset
- Available 20-30 hours/week (including evenings/weekends)
- Valid work authorization in the United States