Job Description
Join our award-winning customer service team and become the voice of excellence! At Apex Solutions Inc., we're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support experiences from our Jacksonville, FL headquarters. This immediate-start opportunity offers flexible scheduling and a dynamic environment where your communication skills shine. Enjoy competitive hourly pay, comprehensive training, and career growth potential in a company recognized for employee development. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Document interactions and identify process improvement opportunities
- Adhere to company policies and service level agreements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including evenings/weekends