Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our dynamic team in Columbus, Ohio. In this role, you will be the first point of contact for our valued clients, ensuring they receive exceptional support and resolution to their inquiries.
At Apex Support Solutions, we pride ourselves on our culture of excellence and employee growth. We offer a flexible schedule that fits your lifestyle, making this an ideal opportunity for students or those seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document all customer interactions and transactions in the CRM system.
- Process returns, exchanges, and refunds as per company policy.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work flexible hours, including evenings and weekends.