Job Description
Join our dynamic team at ConnectServe Solutions for an exciting part-time Customer Service Representative position! We're hosting a exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role offers flexible hours, competitive pay, and the opportunity to grow with a forward-thinking company in Portland's thriving tech sector. Perfect for students, career-changers, or those seeking supplemental income. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with support teams to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset