Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Tampa! We're seeking empathetic professionals to deliver exceptional support experiences while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and opportunities for advancement in a dynamic, customer-centric environment. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities through consultative conversations
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication & active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Available evenings/weekends (20-30 hrs/week)
- Basic computer literacy with typing proficiency