Job Description
Join Oakland Connect Solutions as a Part-Time Customer Service Representative and become the voice of our community! We're seeking compassionate professionals to deliver exceptional support to local residents while enjoying flexible hours and comprehensive paid training. Ideal for students, parents, or career changers seeking meaningful part-time work in the heart of Oakland.
Why Join Us?
- Paid training program (40 hours)
- Flexible scheduling options
- Health benefits for part-time staff
- Opportunities for advancement
- Supportive team environment
Responsibilities
- Handle inbound/outbound calls from Oakland residents
- Resolve billing inquiries and service issues
- Process applications and account modifications
- Document interactions using CRM systems
- Collaborate with local community partners
- Maintain service quality metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Clear speaking voice and professional demeanor
- Basic computer proficiency
- Ability to work flexible hours (evenings/weekends)
- Pass background check and drug screen
- Valid California ID
- Spanish bilingual preferred