Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Apex Support Solutions! We're seeking empathetic and tech-savvy individuals to deliver exceptional customer experiences. This role offers immediate start with flexible scheduling, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real impact. Help us resolve inquiries, build lasting customer relationships, and grow your career in Denver's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing issues, product questions, and technical support requests
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex issues
- Maintain customer satisfaction metrics and follow quality protocols
- Process orders, returns, and warranty claims efficiently
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with active listening abilities
- Strong problem-solving skills and emotional intelligence
- Ability to multitask in fast-paced settings with minimal supervision
- Available to work evenings/weekends (20-30 hours/week)
- Must pass background check and drug screening