Job Description
Join our dynamic team as a Part-Time Customer Service Representative at ClientConnect Solutions! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role offers flexible hours (20-25 hours/week) and the opportunity to grow your career in a supportive environment. Perfect for students, parents, or professionals seeking work-life balance. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge bases
- Process orders, returns, and account modifications accurately
- Collaborate with support teams to escalate complex cases
- Maintain detailed documentation of interactions and resolutions
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Basic math skills for order processing
- Positive attitude with problem-solving mindset
- Available for evening shifts (Mon-Fri 4pm-8pm)