Job Description
Join our award-winning customer service team and become the voice of innovation! Apex Solutions Inc. is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences to our global clientele. This immediate-start role offers flexible scheduling, competitive compensation, and comprehensive training to accelerate your career growth.
As a vital member of our Los Angeles team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships—all while enjoying a dynamic, supportive environment. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer communications across phone, email, and chat channels
- Resolve product/service inquiries with 95%+ first-contact resolution rate
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Identify process improvement opportunities and implement solutions
- Maintain 98% adherence to service level agreements (SLAs)
- Participate in monthly performance reviews and skills training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting abilities for software/hardware
- Flexibility to work evenings/weekends (20-30 hrs/week)