Job Description
Join ConnectHub Solutions as a Part-Time Customer Service Representative and make an immediate impact! We're seeking dynamic individuals to deliver exceptional support experiences for our diverse client base. This role offers flexible scheduling and rapid onboarding, perfect for those ready to start their career journey without delay. Enjoy a collaborative work environment with competitive compensation and growth opportunities in a thriving tech hub.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in B2B or B2C environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends