Job Description
Join our award-winning customer service team in San Francisco! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling and a collaborative work environment. This role offers competitive compensation and opportunities for growth within our dynamic organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex cases
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends