Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the heart of our client interactions in Fresno! We're seeking empathetic communicators to deliver exceptional support while building lasting relationships. This flexible role offers immediate start opportunities with competitive pay and growth potential in a supportive environment. If you thrive in dynamic settings and take pride in resolving customer needs with professionalism, we want you on our team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using established protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support seasonal projects during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in fast-paced environments
- Strong problem-solving abilities with conflict resolution skills
- Proficient in CRM software and Microsoft Office Suite
- Clear verbal/written communication in English and Spanish (bilingual a plus)
- Ability to work flexible hours including weekends and evenings
- Passion for delivering exceptional customer experiences
- Reliable transportation to Fresno office location