Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the voice of our brand in sunny Miami! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible schedules and a vibrant workplace culture. This role is perfect for students, parents, or anyone seeking work-life balance without compromising impact. You'll handle inbound/outbound communications, resolve inquiries, and contribute to our 98% customer satisfaction rate. Comprehensive training provided!
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing inquiries, product issues, and service disruptions
- Document cases accurately in Salesforce CRM system
- Collaborate with billing and technical teams for complex escalations
- Maintain 95% CSAT score through active listening and empathy
- Process returns, exchanges, and account modifications
- Participate in weekly team training sessions
Qualifications
- High school diploma (college degree preferred)
- 1+ years customer service or call center experience
- Spanish fluency required (English proficiency mandatory)
- Proficiency with CRM tools (Salesforce/Zendesk)
- Typing speed: 40+ WPM with 95% accuracy
- Available 20-25 hours/week (evening/weekend shifts)
- Pass background check and drug screening