Job Description
Join our dynamic team at Carolina Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals for our part-time call center roles in Charlotte, NC. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy flexible hours, competitive pay, and a supportive environment where your voice matters. This is your opportunity to develop valuable skills while serving our diverse client base in the heart of North Carolina.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte office
- Availability to work evenings/weekends (20-25 hrs/week)