Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and be part of our award-winning support team! We're urgently hiring dedicated professionals to deliver exceptional service to our clients across Denver and Pennsylvania. Enjoy the flexibility of working from home while making a meaningful impact in the healthcare industry. Our comprehensive benefits package includes health insurance, paid time off, and professional development opportunities.
Why Join Us?
• Competitive salary with performance bonuses
• Full remote work setup provided
• Career advancement pathways
• Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with healthcare providers to ensure patient satisfaction
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training on products and systems
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently in remote setting
- Healthcare industry knowledge a plus
- Must pass background check and drug screening
- Reliable high-speed internet connection required