Job Description
Join our dynamic Denver-based team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support experiences. This role offers flexible scheduling, comprehensive training, and immediate start opportunities. Help us redefine customer service excellence while advancing your career in Colorado's thriving tech hub. No experience required – we provide full onboarding!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain service level targets and quality standards
- Contribute to process improvement initiatives
- Uphold company values in every customer interaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Available for 20-30 hours/week (evening/weekend shifts available)
- Quick learner with tech-savvy aptitude
- Valid U.S. work authorization