Job Description
Join our award-winning customer support team in New Orleans! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This role offers flexible scheduling, comprehensive training, and growth opportunities within a dynamic, inclusive environment. On-the-spot interviews available at our exclusive hiring event! Elevate your career while making meaningful connections with customers every day.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (Salesforce) and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with empathy and patience
- Flexible availability including evenings and weekends (20-30 hrs/week)
- Positive attitude and commitment to continuous learning