Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Detroit! We offer comprehensive paid training to kickstart your career in customer service. This role is perfect for motivated individuals seeking flexible hours while making a meaningful impact on our clients' experiences. Our supportive environment fosters growth and development, making it ideal for both newcomers and experienced professionals looking to advance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to enhance service quality and process improvements
- Meet performance metrics including call handling time and resolution rates
- Actively participate in ongoing training sessions to master product knowledge
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with basic computer applications and typing (35+ WPM)
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience is beneficial but not required
- Must pass background check and drug screening