Job Description
Join our award-winning team as a Part-Time Customer Service Representative and deliver exceptional experiences that drive customer loyalty. This immediate-start position offers flexible hours and growth opportunities in a dynamic Columbus, OH environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to become a vital part of our customer-centric culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using troubleshooting protocols and CRM systems
- Process transactions, orders, and returns while maintaining accuracy
- Document interactions and update customer profiles in real-time
- Collaborate with support teams to escalate unresolved cases
- Meet/exceed KPIs for resolution time and satisfaction scores
- Stay updated on product knowledge and service policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and multitasking capabilities
- Positive attitude under pressure with attention to detail