Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local residents while enjoying flexible schedules and comprehensive paid training. No prior experience needed – we'll equip you with all the tools to succeed in a dynamic environment where your communication skills shine. Enjoy competitive compensation, career growth opportunities, and the chance to make a real difference in your neighborhood.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Philadelphia residents with empathy and professionalism
- Resolve customer concerns using our proprietary CRM system and knowledge base
- Process transactions, schedule appointments, and update customer records accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet key performance metrics including resolution time and customer satisfaction scores
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent; college coursework preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple digital platforms simultaneously
- Previous customer service experience a plus but not required
- Strong problem-solving abilities with a solutions-oriented mindset
- Flexibility to work evenings/weekends (20-25 hours/week)
- Valid Pennsylvania ID and reliable transportation