Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the voice of our Atlanta community! We're seeking passionate individuals to deliver exceptional support while building meaningful connections. This role offers flexible scheduling and growth opportunities within a supportive environment. Perfect for students, career changers, or anyone seeking work-life balance.
Why Join Us? Competitive pay, comprehensive training, and a dynamic team culture. Our Atlanta office is easily accessible via MARTA, and we provide free parking. Plus, enjoy exclusive discounts on local services!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Participate in quarterly training sessions to enhance skills
- Support local community outreach initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Atlanta residency preferred