Job Description
Join our award-winning customer support team in Louisville! We're seeking passionate individuals to deliver exceptional service to our local community. As a Part-Time Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy flexible scheduling, comprehensive paid training, and opportunities for advancement in a supportive environment. No prior experience required—we'll equip you with all the skills needed to succeed. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Meet performance metrics for quality and efficiency
- Participate in ongoing training programs
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficient with computer systems and software
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Valid driver's license (for occasional field visits)
- Positive attitude and team player mentality