Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Representative and launch your career in customer excellence! We're seeking dynamic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a collaborative team environment. Perfect for students, professionals seeking work-life balance, or career changers. No experience necessary – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data quality
- Collaborate with team to escalate complex issues and improve processes
- Meet performance metrics for response time and customer satisfaction
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college students encouraged
- Strong communication skills with clear, professional demeanor
- Basic computer proficiency and typing accuracy (30+ WPM)
- Ability to multitask in fast-paced digital environments
- Reliable transportation to our downtown Atlanta office
- Flexible availability including evenings and weekends
- Customer service experience preferred but not required