Job Description
Join our award-winning team at Columbus Connect Solutions and become the voice of our community! We're seeking passionate individuals to deliver exceptional customer experiences while supporting local businesses and residents. This immediate-start opportunity offers flexible scheduling, competitive pay, and comprehensive training. As a vital member of our customer support hub, you'll resolve inquiries with empathy and efficiency while building lasting relationships. Immediate start available!
Responsibilities
- Handle incoming customer calls, emails, and chats with professionalism and accuracy
- Resolve billing inquiries, service issues, and product concerns
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case notes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Reliable transportation to our downtown Columbus location
- Positive attitude and commitment to community values