Job Description
Join our award-winning call center team in Wichita! We're seeking energetic weekend shift professionals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. This role offers flexible weekend schedules with opportunities for growth into leadership positions. Perfect for students, parents, or anyone seeking work-life balance. Our modern facility includes free parking and on-site amenities. Start your customer service career with one of Kansas' top-rated employers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Meet performance metrics including call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work weekends (Saturday/Sunday shifts available)
- Basic computer proficiency and typing skills
- Positive attitude with problem-solving aptitude
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Wichita facility