Job Description
Join our award-winning customer service team and become the voice of our brand! ConnectSolutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our valued clients. Enjoy the flexibility of remote work while making a real impact in our San Antonio community. We provide comprehensive training, competitive compensation, and a supportive virtual environment designed for your success. If you're a people person with excellent communication skills and a desire to grow professionally, this is your opportunity to thrive!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product questions, and service concerns on first contact
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and AHT targets
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in remote or contact center environment
- Exceptional verbal/written communication skills in both English and Spanish
- Proficient with CRM platforms (Salesforce/Zendesk) and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution expertise
- Reliable high-speed internet and quiet home office space
- Flexibility to work evenings/weekends as required (20-25 hrs/week)