Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional remote support while enjoying flexible hours. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of making every interaction meaningful. 100% remote work available – no commute required!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and FCR targets
- Identify upsell opportunities during customer interactions
- Maintain strict compliance with HIPAA and data security protocols
Qualifications
- 1+ years customer service experience in remote/hybrid environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Available 20-30 hours/week with flexible scheduling