Job Description
Join our dynamic team at Customer Care Solutions Inc. and become the voice of our valued customers! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional support experiences. Enjoy flexible scheduling, comprehensive training, and a collaborative work environment. This is your opportunity to develop critical communication skills while making a real impact in a fast-growing industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM platform and knowledge base
- Process transactions, updates, and account modifications accurately
- Document all interactions in compliance with company policies and regulations
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication and active listening skills
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment with minimal supervision
- Reliable transportation for in-person hiring event (Oct 15th)
- Availability to work evenings/weekends (20-25 hrs/week)
- Background check and drug screen required post-offer