Job Description
Join our award-winning customer service team at Premier Solutions Group! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our Charlotte-based clients. This is a fantastic opportunity to build your career in a dynamic, growth-oriented environment with competitive pay and flexible scheduling. Our upcoming hiring event on October 15th offers immediate interviews for motivated individuals who thrive in fast-paced settings.
Why Work With Us?
- Industry-leading training program
- Clear advancement pathways
- Modern downtown Charlotte workspace
- Comprehensive benefits package (even for part-time)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex issues
- Document all interactions in compliance with company protocols
- Contribute to process improvement initiatives
- Maintain product knowledge certification quarterly
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week (evening/weekend availability required)
- High school diploma or equivalent (college degree preferred)
- Passion for problem-solving and relationship-building
- Must pass background check and drug screening