Job Description
Join our award-winning team at ConnectCare Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive hiring event to fill multiple roles supporting Fortune 500 clients. This position offers flexible scheduling, comprehensive training, and opportunities for career advancement in a dynamic, tech-driven environment. Perfect for students, career-changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex customer concerns
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments with empathy and patience
- Flexible availability including evenings and weekends
- Positive attitude and collaborative team spirit