Job Description
Join our award-winning customer service team in Long Beach! We're seeking passionate Part-Time Customer Service Representatives with paid training to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, competitive compensation, and career advancement opportunities in a dynamic environment. No experience required – we provide comprehensive paid training to set you up for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency with MS Office Suite
- Customer-centric mindset with empathy and patience
- Availability for evening/weekend shifts (20-30 hrs/week)