Job Description
Join our award-winning customer support team in Philadelphia! ConnectSolutions Inc. is seeking empathetic and energetic Part-Time Customer Service Representatives to deliver exceptional experiences for our global clients. This immediate-start opportunity offers flexible scheduling, comprehensive training, and career growth potential within a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, we want to meet you!
What We Offer:
- Competitive hourly pay + performance incentives
- Flexible day/evening/weekend shifts (20-30 hrs/week)
- Free industry certification training
- Health benefits for part-time employees
- Remote work options post-training
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed daily KPIs for response time and resolution
- Identify upsell opportunities for premium services
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with Zendesk/Salesforce or similar platforms
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Basic troubleshooting knowledge for tech products
- Positive attitude under pressure during peak seasons