Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate individuals to deliver exceptional support experiences in a dynamic, fast-paced environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our nationally recognized company. On-site hiring event on October 15th!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to product knowledge updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail setting
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Excellent verbal/written communication and active listening skills
- Ability to multitask in high-pressure situations
- Spanish fluency strongly preferred
- Available to work evenings/weekends (20-30 hours/week)