Job Description
Join our award-winning customer service team and enjoy the unique benefit of weekly pay! We're immediately hiring passionate Local Customer Service Representatives in Nashville, with additional opportunities available in New York. Be part of a dynamic environment where your contributions are recognized quickly, and your career growth is accelerated.
What We Offer:
- Weekly pay for immediate financial relief
- Comprehensive training program
- Health benefits and retirement plans
- Clear career advancement pathways
- Supportive team culture
Make a real difference in customers' lives while building a stable career with us. Apply today to start your journey!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex resolutions
- Proactively identify process improvement opportunities
- Maintain deep product knowledge across service lines
- Uphold company policies and regulatory compliance standards
Qualifications
- Minimum 1 year customer service experience
- High school diploma (college degree preferred)
- Proficient with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends)
- Nashville or New York residency required