Job Description
Join our award-winning team at Peak Support Solutions as a Part-Time Customer Service Representative! We're seeking friendly, tech-savvy individuals to deliver exceptional service to our Colorado Springs community. No prior experience? No problem! We provide comprehensive paid training to ensure your success. Enjoy flexible hours, competitive pay, and a supportive work environment while building valuable skills for your career growth.
As a local leader in customer service, we pride ourselves on creating opportunities for residents across Colorado Springs. Your role will be vital in maintaining our reputation for excellence and helping customers resolve inquiries with confidence. Apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with support teams to escalate complex cases efficiently
- Meet daily performance metrics including call time and resolution rates
- Participate in ongoing training to enhance product knowledge and service techniques
- Represent our brand with exceptional communication skills in every interaction
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Commerce Center location
- Flexible availability including evenings and weekends
- Must pass background check and drug screening