Job Description
Join Fresno Connect Solutions as a Remote Customer Service Representative and become the voice of our community! We're seeking passionate individuals in Fresno, CA to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on local residents' experiences. No commute, no office politics—just meaningful work supporting your neighbors.
As a key member of our customer-centric team, you'll resolve inquiries, build relationships, and uphold our commitment to service excellence. We provide paid training, career growth opportunities, and a supportive virtual environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Fresno-area customers
- Resolve billing, technical, and service inquiries with empathy and accuracy
- Document interactions using Salesforce CRM while maintaining confidentiality
- Collaborate with local support teams to resolve complex issues
- Identify opportunities to improve customer experience and process efficiency
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekly team meetings and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or local setting
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills and active listening
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office space
- Ability to work independently while collaborating virtually
- Spanish bilingual skills highly desirable for Fresno community