Job Description
Join ConnectLocal Solutions as a Part-Time Customer Service Representative and become the face of our thriving community-focused brand! We're seeking empathetic communicators to deliver exceptional support to Ohio residents. This immediate-start opportunity offers flexible scheduling while making a tangible impact. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for students, parents, or career-changers seeking meaningful part-time work in Columbus.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Columbus-area customers
- Resolve product/service issues using CRM tools with 95% first-contact resolution
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with local teams to escalate complex cases and improve processes
- Proactively identify upsell opportunities for community-based services
- Meet monthly KPIs for CSAT, response time, and resolution efficiency
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a local market setting
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Strong problem-solving skills with conflict resolution certification a plus
- Ability to work evenings/weekends (12-20 hrs/week)
- Fluent English with clear Midwestern accent advantageous
- Valid Ohio driver's license required for occasional field visits