Job Description
Are you seeking a stable career in customer service with a focus on weekend shifts? Apex Contact Solutions is hiring immediately for dedicated Customer Service Representatives in Chicago, Illinois. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who thrive in a fast-paced environment.
As a Weekend Representative, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. This role offers a competitive hourly wage, comprehensive benefits, and the flexibility of weekend-only shifts.
Responsibilities
- Manage a high volume of inbound and outbound calls regarding billing, technical support, and product information.
- Resolve customer complaints and issues with a focus on achieving high customer satisfaction scores.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to improve service processes and resolve complex issues.
- Adhere to all company policies, scripts, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service setting is preferred but not required for the right candidates.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Proficiency with computers and the ability to navigate multiple software applications simultaneously.
- Strong problem-solving skills and a patient, empathetic demeanor.