Job Description
Join Austin's fastest-growing customer service team! ConnectCare Solutions is hiring Call Center Representatives for immediate hire positions with paid training. No experience necessary – we provide everything you need to succeed!
As a leader in customer experience, we offer competitive pay, flexible scheduling, and clear career paths. We also have opportunities in Georgia for those seeking relocation support!
What You'll Gain:
- Comprehensive paid training program
- Health benefits & retirement plans
- Performance-based bonuses
- Advancement opportunities to team lead/supervisor
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members for complex issue resolution
- Adhere to compliance protocols (HIPAA, PCI)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Resilience in high-pressure situations
- Basic computer proficiency (Windows, Office)
- Flexible availability including weekends
- Passion for helping others
- Must pass background/drug screening