Job Description
Join CityScape Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking energetic, customer-focused individuals to deliver exceptional support to our local Columbus community. Enjoy flexible scheduling, a supportive team environment, and opportunities for growth. Immediate start available for qualified candidates who thrive in fast-paced settings. Why join us? Competitive compensation, paid training, and a commitment to work-life balance. Perks include: Employee discounts, recognition programs, and a modern downtown office with free parking. Ready to make a difference? Apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM software (Salesforce experience preferred)
- Document interactions accurately in our ticketing system while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience in a call center or retail environment
- Strong communication skills with clear articulation in English
- Proficiency in Microsoft Office Suite and ability to learn new software quickly
- Ability to work flexible shifts including evenings and weekends
- Basic knowledge of Columbus geography and local businesses (a plus)
- Passion for helping others and problem-solving mindset