Job Description
Are you looking for a rewarding part-time opportunity in Detroit?
We are seeking dedicated Customer Service Representatives to join our growing team. We are proud to offer comprehensive, paid training to all new hires, ensuring you have the tools and support needed to excel.
In this role, you will serve as the primary point of contact for our clients, providing exceptional service and resolving inquiries with patience and professionalism.
Responsibilities
- Manage Inquiries: Respond to customer calls, emails, and live chat messages in a timely and professional manner.
- Resolve Issues: Troubleshoot problems and provide accurate solutions to ensure customer satisfaction.
- Product Assistance: Guide customers through our services and explain complex information in simple terms.
- Data Entry: Maintain accurate records of customer interactions and transactions within our CRM system.
- Process Orders: Handle order processing, returns, and exchanges efficiently.
- Feedback Collection: Gather customer feedback and relay important insights to the management team.
Qualifications
- High School Diploma: High school diploma or equivalent is required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer proficiency and typing skills.
- Availability: Must be available to work part-time hours, including evenings and weekends.
- Reliability: Proven track record of punctuality and dependability.
- Age: Must be at least 18 years old.