Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Premier Customer Solutions! We're hosting a hiring event for passionate individuals in Indianapolis to deliver exceptional customer experiences. This role offers flexible hours, competitive pay, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and enjoy helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Attend mandatory training sessions and team meetings
Qualifications
- High school diploma or equivalent; college preferred
- 6 months+ customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 35+ WPM
- Positive attitude and resilience under pressure