Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Phoenix Customer Solutions! We're hosting a hiring event for motivated individuals ready to deliver exceptional customer experiences. Enjoy flexible hours, competitive pay, and a supportive environment where your growth is prioritized. No weekends required!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings
- Basic computer and typing skills (40+ WPM)
- Positive attitude and resilience in high-volume situations