Job Description
Are you looking for a flexible opportunity to make a difference?
Apex Support Solutions is hosting a special Hiring Event for dedicated Part-Time Customer Service Representatives. If you reside in Portland, OR, or Virginia, we want to hear from you! Join our dynamic team and provide exceptional support to our clients.
As a Customer Service Representative, you will be the face of our brand, ensuring our customers have a seamless experience. We offer competitive pay, flexible scheduling, and a supportive work environment.
Why Join Us?
- Flexible Part-Time hours to fit your lifestyle.
- Competitive hourly wage ($18 - $20/hr).
- Comprehensive training provided.
- Opportunity for growth within the company.
Apply today to secure your spot at our Hiring Event!
Responsibilities
- Resolve Inquiries: Professionally handle customer questions, complaints, and technical issues via phone, email, and live chat.
- Process Transactions: Accurately process orders, returns, exchanges, and refunds to ensure customer satisfaction.
- Documentation: Maintain accurate and up-to-date customer records in our CRM system.
- Problem Solving: Think critically to find effective solutions to complex customer problems.
- Upselling: Identify opportunities to suggest additional products or services that meet customer needs.
- Team Collaboration: Work closely with the support team and other departments to resolve issues efficiently.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not mandatory for this event.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Skills: Proficient in typing (35+ WPM) and navigating computer software and web browsers.
- Availability: Ability to work part-time shifts, including weekends and holidays.
- Location: Must be willing to work from our Portland, OR or Virginia office locations.