Job Description
Join our dynamic team at Texas Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate part-time positions in our Austin call center. Enjoy flexible schedules, competitive pay, and comprehensive training. No experience required – we provide all the tools you need to succeed. Be the voice of our clients and deliver exceptional support while growing professionally in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our database
- Meet daily performance metrics for call quality and resolution
- Collaborate with team members to improve service standards
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing accuracy
- Reliable internet connection for remote work option
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends (schedule flexibility required)