Job Description
Join our dynamic team and start immediately! Apex Connect Solutions is currently seeking dedicated Part-Time Customer Service Representatives to join our growing call center in New York. We offer a supportive work environment, competitive pay, and the flexibility to balance your schedule.
If you are looking for immediate start opportunities in a fast-paced industry, this is the perfect role for you. We value communication skills, patience, and a positive attitude.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account balances to clients.
- Document all customer interactions and transactions in the CRM system accurately.
- Escalate complex issues to the supervisor or technical team when necessary.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Adhere to all call center quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED required; some college is a plus.
- Previous experience in a call center, retail, or hospitality environment is preferred but not mandatory.
- Strong verbal communication skills with the ability to speak clearly and professionally.
- Proficiency with computers and basic office software (Microsoft Office, CRM tools).
- Ability to multitask and handle a high volume of calls during peak hours.
- Reliable internet connection and home office setup (if remote).